Knowledge Management

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On this episode, we interviewed Jim Lee, Senior Advisor, Knowledge Management, with APQC, the American Productivity and Quality Center.  APQC is a member-based, non-profit organization, focused on benchmarking, best practices and knowledge management research.  Their mission is to help organizations around the world improve productivity and quality in a variety of ways.

Jim has over three decades of business improvement experience, with the last 15 years dedicated specifically to knowledge management.  A frequent speaker and thought leader, Jim heads the KM advisory service practice for APQC.  He holds an undergraduate degree from Kettering University and an MBA from Cleveland State University.

Jim spoke to us about trends in higher education and the concept of “knowledge management.”